GLORIOUS CYCLING LTD BOOKING CONDITIONS:
Key Points
You enter into a contract with us when we issue a confirmation. One day events are non-refundable but you can change the name of the booking or transfer to another event where valid. If you cancel a multi day ride, there will be cancellation charges. Initially this is the value of your deposit (£199) or 25% of your booking, but charges can rise to 100%. You can also buy cancellation insurance in the checkout.
You can make changes to your booking in certain circumstances. We can charge for this. We can make changes or cancel your booking. We will pay you compensation in certain circumstances.
We are responsible for providing your event but there are legal limits.
For multi day bookings, we provide protection for your money via financial failure insurance.
If an event is cancelled by us for any reason including Covid, you will be offered your choice of a full refund, credit or transfer to another event within 14 days.
NB – read the full terms below for more information and for other important rights & obligations.
Section One: Multi Night Bookings
1. Your holiday contract
A contract will exist as soon as we issue our confirmation. This contract is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
2. Paying for Your Holiday
When you make your booking you can pay in full or on certain trips you can secure your booking with a deposit payment of £199. The balance of the price of your travel arrangements must be paid at least 90 days before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
3. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received via email at hello@gloriousgravel.com. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
Period before departure Cancellation charge
in which you notify us
More than 120 days 25% of holiday cost or £199 if only deposit has been paid.
Between 61 & 119 days 50% of holiday cost
Less than 60 days 100% of holiday cost
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
4. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (especially sportive entries) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
5. When we can cancel and change your holiday and your holiday price
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. We will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance.
If we cancel or significantly change your booking you will have rights to a refund and possibly compensation, see clause 6 below.
We can change your holiday price after you’ve booked, only in certain circumstances:
Changes in transportation costs, including the cost of fuel and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 60 days of your departure.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within 14 days from the date on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
6. If we cancel or change your booking
If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).In some cases we will pay compensation (see below).
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change.
Compensation If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
| IF WE CANCEL OR MAKE A MAJOR CHANGE TO YOUR HOLIDAY | |
| Period before departure in which we notify you | Amount you will receive from us |
| More than 60 days | £50 |
| More than 7 days | £100 |
| Less than seven days | £250 |
Force Majeure We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.
7. Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
- a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
- Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport contractual terms, or the international conventions, from [your contact details]. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted.
NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
8. Your financial protection
We provide full financial protection for our package holidays, by way of an insurance policy with Towergate Travel.
9. If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by emailing our Customer Services Department at hello@gloriousgravel.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
10. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
11. Law and jurisdiction
This contract is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
12. Prices
We reserve the right to alter the prices of any of the holidays shown in any printed material including our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
Section Two: One / Two Day Cycling Events
1. Your contract with us
A contract will exist as soon as we issue our confirmation. This contract is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
2. Ride format & your conduct
You accept that the ride is not a race in any circumstances. We will publish ride times for individual use only. Anyone considered to be competing against another rider will be thrown out of the event and banned from future rides.
It is your responsibility to understand the nature of the ride you enter including the terrain & difficulty and ensure you are physically fit and capable of taking part in the event. It is also your responsibility to ensure your equipment (including your bike) is in a suitable condition to complete the ride.
E-Bikes are permitted on all rides provided they comply with UK Law
All riders must wear a helmet. You will be thrown out of the event if we see you at any time riding without a helmet and you will not receive a refund.
You agree to read the pre event information & watch the pre ride briefing. We will also give you a briefing at the start of the ride and put caution signs up along the route. The nature of our rides means there are a lot more hazards than on a standard road ride so you agree to ride with caution at all times.
Routes will be marked. You can choose to ride the marked routes or your own to avoid any hazards etc but you do so at your own risk.
Due to the nature of gravel rides, our event managers can change & shorten routes at any time due to changes in weather, terrain etc. We reserve the right to change routes at any time. You will not be entitled to a refund in the event of a route change.
You must adhere to and obey the highway code, local bylaws & the law of the country (or countries) the ride takes place in.
You must not litter. We are very lucky to ride in beautiful places, we expect all our riders to leave as small a footprint as possible. We share the roads & trails with vehicles, walkers, runners, dogs, horses and more. Please show respect to everyone on the roads and trails. We recommend you bring a bell on your bike to warn anyone of your presence.
3. Age Restrictions
Any rider under 18 need to be accompanied by an adult who is responsible for them at all times.
4. Cancellations
Event entry fees cannot be refunded under any circumstances.
Event entries can be transferred to another Glorious Cycling event in the same calendar year only at our discretion or transferred to another rider name at our discretion. No transfers are allowed within 14 days of the event.
5. Insurance
Participation in our events is entirely at your own risk and we recommend you get personal insurance cover.
No other insurance is provided on our events.